Privacy Policy

Last Updated: January 4, 2025

Welcome to Bookly! Protecting your privacy is our top priority. This Privacy Policy outlines how we, at Bookly, collect, use, disclose, and protect your personal data in compliance with the Saudi Personal Data Protection Law (PDPL).

1. Definitions

For the purposes of this Privacy Policy:
"We," "Us," "Our": Refers to Bookly, the operator of the beauty service booking app.
"You", "User", "Yours": Refers to any individual accessing or using our app or services.
"Personal Data": Any information related to an identified or identifiable natural person.
"Third-Party Service Providers": Refers to external businesses or entities that assist us in providing our services.
"App": Refers to Bookly, including its website and mobile applications.

2. Information We Collect

We may collect and process the following types of information:

2.1 Personal Information

• Full Name
• Contact Information (e.g., phone number, email address)
• Payment details (processed securely through third-party gateways).

2.2 Service Data

• Appointment history and preferences.
• Feedback or reviews provided through our app.

2.3 Device and Usage Information

• IP address, browser type, and app version.
• Device identifiers and operating system details.
• Interaction data, such as pages visited and features used.

2.4 Location Data

• Real-time location (collected only with your explicit consent).

3. Legal Justifications and Purposes of Data Collection

We collect and process your personal data based on one or more of the following legal justifications:

• Consent: Your explicit consent for the processing of personal data.
• Contract Execution: To provide services as requested or agreed.
• Legal Compliance: To fulfill obligations under Saudi laws and regulations.

We use your data for purposes such as:

• Facilitating bookings and coordinating with service providers.
• Improving your experience by personalizing app features and recommendations.
• Notifying you about booking confirmations, promotions, or service updates.
• Addressing legal or regulatory requirements, including responding to lawful requests.

4. Your Rights Under PDPL

Under the PDPL, you have the following rights regarding your personal data:

4.1 Right to Be Informed

You have the right to know:

• Why your data is being collected and the legal justification for its collection.
• The purpose of the data collection and the entities that may process it.
• Whether your data will be transferred, disclosed, or processed outside Saudi Arabia, along with potential risks.

4.2 Right to Access Personal Data

You can request a copy of your personal data in a clear, readable format from us.

4.3 Right to Request Data Correction

You can request that we correct, complete, or update any inaccurate or incomplete personal data.

4.4 Right to Request Data Destruction

You may request the deletion of your personal data if it is no longer necessary for the purposes for which it was collected.

4.5 Right to Withdraw Consent

You can withdraw consent to process your personal data at any time, except where continued processing is required under PDPL.

To exercise your rights, please contact us using the details provided in Section 11.

5. Sharing Your Information

We do not sell your personal data. However, we may share it in the following situations:

5.1 With Third-Party Service Providers

We share relevant data with service providers to fulfill bookings and deliver requested services.

5.2 Legal Obligations

We may disclose your data to comply with applicable laws, regulations, or court orders.

5.3 Business Transfers

In the event of a merger, acquisition, or business sale, your data may be transferred to the new entity under this Privacy Policy.

6. Data Transfers Outside Saudi Arabia

Where necessary, your data may be transferred to entities outside Saudi Arabia. We ensure that such transfers are conducted with adequate safeguards in place to protect your data.

7. Data Protection and Security

We implement technical and organizational measures to protect your personal data, including:

• Encryption of sensitive data during storage and transfer.
• Regular security audits to identify and address vulnerabilities.
• Limiting access to personal data to authorized personnel.

8. Retention of Data

We retain your personal data only for as long as necessary to:

• Fulfill the purposes stated in this Privacy Policy.
• Comply with legal obligations under Saudi law.
• Resolve disputes or enforce our agreements.

9. Cookies and Tracking Technologies

Our app uses cookies to:

• Save user preferences for a better experience.
• Track app usage to enhance performance and features.

You can manage your cookie preferences through your browser or device settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our app or website. The "Last Updated" date reflects the latest revisions.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: info@book-ly.com
• Phone: +966538201339